In the unfortunate event that your Audi is damaged in a collision, you can take comfort in knowing the high standards to which Audi Collision Centers are held. Our repair facility provides superior workmanship, high integrity, and impeccable safety standards.

But this page is about more than just our high-quality repair facilities. We also want to provide you with tips on how to handle events after a collision, benefits of using the Audi Authorized Collision Repair Facility, and your rights as a customer.

Suggestions of what to do in the event of a collision.

  • No matter how minor the collision, be sure to stop in a well-lit, safe area.
  • Call the local police and request an ambulance if necessary.
  • Prepare your driver's license, registration, and insurance information for when police arrive.
  • Gather names and phone numbers of witnesses and information of anyone that was injured.
  • Document the scene with a camera or smartphone.
  • Contact Audi Roadside Assistance*1 if necessary to have your vehicle towed to your Audi Authorized Collision Repair Facility*2.
  • Contact and notify your insurance company.

Benefits of using the Audi Authorized Collision Repair Facility.

  • If eligible, you can receive complimentary towing to the Audi Authorized Collision Repair Facility.
  • All car repairs will be completed with Audi Genuine Parts to maintain original performance, integrity, and value.
  • Audi Genuine Parts are covered under the limited warranty*3.
  • Audi-trained repair technicians will provide quality repairs with factory-approved procedures.
  • Technicians use Audi-specified tools to successfully complete repairs.
  • Our facilities are the only factory-authorized to perform repairs on Audi ASF® aluminum construction.
  • Most paint repairs through OEM paint suppliers are covered under the limited lifetime warranty*4.

Your rights as an Audi customer.

Having an automotive collision insurance policy is a requirement, whether you're leasing or financing an Audi vehicle. With this coverage you're entitled to the following customer rights*5:

  • You will receive a copy of your insurance policy to look over carefully.
  • You don't have to wait until your policy is up for renewal - you may cancel or change insurance at any time*6.
  • Unless your right to choose a repair facility is directly limited by your insurance, you are free to choose where you'd like your Audi to be worked on. *7.
  • You can insist that your insurer and repair facility agree to use Audi-approved repair procedures and Audi Genuine Parts to make any and all repairs*7.
  • When you choose an Audi Authorized Collision Repair Facility*2, you're helping to ensure that technicians use correct parts and procedures
  • when repairing your Audi.

If you have any questions about the tips listed above, please feel free to contact Jack Daniels Audi of Paramus. Located in New Jersey, our dealership happily serves customers from surrounding areas like Fair Lawn and Jersey City, as well as New York City, New York.

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Jack Daniels Audi of Paramus

16-01 McBride Ave
Directions Fair Lawn, NJ 07410

  • Sales: 201-645-6045
  • Service: 201 398 1212
  • Parts: 2013161251
You decide where your vehicle will be repaired. Contact your local Audi Dealership for the nearest Audi Authorized Collision Repair Facility or contact:

Audi Customer Experience:
1.800.822.AUDI (2834)

Audi Roadside Assistance:

1.866.478.3456 (for A8 and R8 owners)
*1 Audi Roadside Assistance provided by a third party.

*2 Audi Authorized Collision Repair Facilities are independent businesses not affiliated with Audi of America, Inc.

12 months or 12,000 miles, whichever comes first. In the event that a replacement part fails within the warranty period,
labor costs to replace that part will be covered. See dealer for details.

*4 See your authorized Audi Dealer for details.

*5 Please refer to your local/state laws.

*6 Contact your insurance professional and review your policy for more information.

*7 Audi Genuine Parts are available except where prohibited by state law.